Terms & Conditions

**NB The content on this page is in DRAFT form** & should not be considered applicable

Booking Terms & Conditions Revised January 2017

Introduction

Corrymeela’s reconciliation vision is a world where people learn and live well together. As a charity we exist to serve our beneficiaries whilst also selling services to other users at commercial rates. Any surplus generated is then reinvested into the fulfilment of our charitable objectives. In this context we offer both day and residential facilities to a range of beneficiaries, community and commercial customers. Our charges are typically inclusive and these can be reviewed in more detail in our Pricing Policy. We provide accommodation, meeting space, meals, refreshments and as required programme content and / or facilitation.

If you have been directed to this web page following receipt of a Bookings Pack please take a few minutes to read and understand the following Booking Terms and Conditions before signing and returning the Booking Acceptance Form (BAF) included in the Bookings Pack which binds you to the following: 

Booking

All bookings are provisional until a signed BAF and/or deposit has been returned to Corrymeela. Receipt of your signed BAF is confirmation you have read these Booking Terms and Conditions and that you agree to the original charges or those indicated in your amended BAF. You should NOT consider that any dates, preferred facilities or costs have been agreed between us until you have received written confirmation from Corrymeela in the form of an emailed Bookings Pack. Should any of the contents of the BAF and/or Bookings Pack not reflect what was communicated at Point of Sale please indicate this in writing when you return your signed BAF. Corrymeela will not make you liable for any Price List charges which you have not explicitly accepted liability for.

We’ll resend an updated Bookings Pack upon request at any time to accurately reflect the financial liability of your Booking and its Total Charges. Upon receipt of a signed BAF (amended or not), Corrymeela considers that we have entered into an agreement to provide the services specified in return for the specified charges. In the instance that your booking has been supported (i.e. your actual costs have been reduced) you agree that Corrymeela can explore, with your full consent, how to report on work that was supported by Corrymeela funds.

Your booking begins at the specified arrival time and ends at the specified departure time. Early arrival and/or late departures are liable to incur additional charges. Please communicate with us proactively when an early arrival or a late departure is foreseen and we’ll work to accommodate your request and clarify any costs incurred.

Cancellation charges, Changes and Invoicing

Should you wish to cancel your booking please be aware that all deposits are non–refundable and non–transferable. Cancellation charges will be applied to all bookings cancelled within eight weeks of the arrival date in the event that Corrymeela is unable to resell the facilities originally booked. Corrymeela reserves the right to apply a Cancellation charge calculated on the basis of the Total Charge indicated on the most recent BAF minus any deposit payment received by Corrymeela. Bookings cancelled within the eight week window will be charged 25% of the Total Charge minus deposit received and those cancelled within four weeks of the booking will incur a 50% Cancellation charge on the same terms as above.

We cannot guarantee that we are in a position to re–book cancelled or postponed bookings and so both instances are considered liable for Cancellation charges if notification in writing has not been received by Corrymeela eight weeks in advance of the arrival date specified on the BAF.

If the numbers originally booked change significantly Corrymeela reserves the right to issue the Final Invoice two weeks prior to the arrival date based on the numbers booked originally or amended in the most up to date BAF. Following your visit any additional or outstanding charges will be issued to you in a Follow–up Invoice.

Corrymeela reserves the right to appropriately re–allocate bedrooms, meeting rooms and residential accommodation (Units) to achieve the maximum occupancy of the site. Our entire site and the two independent residential units are available for purchase at Sole Occupancy Rates as defined in our Pricing Policy.

We’ll always work to honour the charges of existing, however we reserve the right to increase our charges or change our Price List rates in order to ensure that our operations are financially sustainable. If changing charges means that your booking is no longer viable you can assume that your booking is exempt from the Cancellation charges detailed above.
Our Invoicing system groups charges by the following five headings: Residential, Facilitation, Resources, Corrymeela Support and Transport. We cannot provide a more detailed breakdown automatically but this is available upon request – subject to an additional £10 admin fee.

The charges indicated in the contents of the Bookings Pack are provisional and based on our understanding of what was agreed with you. The Total Agreed Charge often include estimates for Facilitation/Design & Delivery & Transport. When you are involved in a Corrymeela Programme or a booking where we have made particular Transport or Resources arrangements. You can expect that as we get accurate information about actual charges we will agree these with you and add these costs to your Final Invoice / Outstanding balance, subject to when the charges are recorded in our Management Information System.

Payments

We ONLY accept payment in Sterling. Payment of the Final Invoice and any subsequent Invoicing to settle an outstanding balance following your stay is due immediately after the issue date on the Invoice from Corrymeela. Our preferred payment method is BACS. Payment is also accepted by cheque, cash or card. Credit card payments for group bookings are subject to a 3% admin fee which will be agreed at the point of sale. You can pay by card over the phone or in person at Corrymeela by arrangement. Please make cheques payable to: The Corrymeela Community. When making an electronic payment please pay The Corrymeela Community using the details shown on the Invoice you received from Corrymeela.

Before you commit to booking

It is our intention to practice a form of hospitality that should not be considered equivalent to booking a hotel. Our hope is that your experience of Corrymeela will be defined by participation in community. In that vein we invite all Guests to participate in our daily practice of stilling our hearts in the Croí, sharing in clear–up after meal times and when you’re among us residentially we invite Guests to change their bedding on the departure day.

If you are unable to participate in the shared tasks described above, we ask that you communicate this to us as part of the process of confirming your booking. We have no desire to tie you to something that is incompatible with your needs however we always wish to ensure that our mutual expectations are clear and realistic.

As an expression of open Christian community, we create morning and evening spaces to still our hearts, re–connect with ourselves and others. This centering rhythm acknowledges and honours the divine but it is also designed to be a welcoming space for people of all faiths and none.

Everyone onsite is invited and welcome to attend this reflective space. We ask that all Bookings respect this short space and do not schedule over these time slots – if possible – this enables staff and volunteers to attend, and gives Guests the opportunity to experience participation in this practice.

Croí–time is usually not more than 15–30mins and happens at the following times daily: Monday morning: 9am only; Tuesday to Friday morning: 9am and 9.00pm; Friday evening: 10.00pm; Saturday: 9am & 9.00pm and Sunday: 12.30pm.