Not happy with our service?

We are always happy to receive comments, feedback and suggestions, and provide a variety of means by which you can do this.

We will:

? Treat complaints seriously and deal with them properly
? Resolve complaints quickly and informally whenever possible
? Learn from your feedback and take action to improve our service
? Ensure that complaints are treated in confidence

What to do if you have a complaint about our fundraising or our communication materials?

It is always better if you can let us know straight away. Most complaints can be sorted out quickly by a member of staff at our Belfast office and we welcome the opportunity to do this if at all possible.

If it is not possible to complain at the time then you can contact Corrymeela in writing or by telephone or email.

For Fundraising and Communication complaints,
the address to write to is:
 
Fundraising Director,
Corrymeela House
8 Upper Crescent
Belfast
Co Antrim

Tel 02890 508080 
Email Fundraising at Corrymeela

What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it with 21 days. If this is not possible, we will explain why and give a new deadline.

What if the complaint is not resolved?

If you are not happy with our response then you can get back in touch with us by writing to the Leader of the Corrymeela Community. Your complaint will be reviewed by the Senior Management Team, and you will receive a response in writing within 28 days.
If for any reason your complaint is still unresolved then please address your complaint to the Chair of the Corrymeela Council. They will ensure that in the unlikely event that it has not been possible to resolve the complaint internally then it will be passed to an external adjudicator who will provide a final decision on the complaint.  We will be in touch with you to acknowledge your correspondence and the timescale for the decision.

The address to write to is:

Chair of Corrymeela Council
Corrymeela House
8 Upper Crescent
Belfast
Co Antrim
BT7